COPPELL, Texas — The city of Coppell is still working to restore systems after “an external party temporarily gained access to the city of Coppell’s servers” last week affecting Internet access, phone lines and more.
The city’s phone system remains unavailable as of Wednesday evening.
“In the early morning hours of Wednesday, October 23, 2024, an external party temporarily gained access to the City of Coppell’s servers,” the city said in a social media post. “Our automated security systems responded immediately, helping to contain and mitigate the impact. As a precautionary measure, access to City servers has been temporarily shut down, limiting access to some systems and digital services.”
The city said it’s cooperating with state and federal law enforcement agencies on the issue and working to restore systems and notify people who may have been impacted.
“The City has extensive trainings, tools, and systems in place to help prevent these types of events from being successful, and these security measures helped to minimize the overall impact," said Coppell City Manager Mike Land. "Nonetheless, bad actors were able to disrupt our network environment, and we have reason to believe that some of the older data on one of our servers could have been impacted as a result. Our investigation into the full scope of data affected remains ongoing."
The city said they’re still working to identify the data that may have been stored on the impacted server.
“We believe the data stored on one particular server may have included partial, and potentially outdated, individual and vendor information,” the city said. “Identifying the specific nature of this data remains the top priority of our ongoing investigation into the incident. As we restore our network from backups, we will continue to learn more about the incident, its root cause, and who specifically may have been impacted.”
For more information, visit the city’s website here.
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