DALLAS — Although the Dallas Public Library downtown is a resource hub, many of those at its steps have a lack thereof. “I just know there’s some people who don’t want to be out on the street but have no choice,” said Darlene Fenceroy, a Dallas resident.
Fenceroy came to the library to use the computers. She said oftentimes, she has been taken aback by the number of unhoused people outside. “It makes the library look bad that you’ve got all these homeless people surrounding it. It makes you not want to come,” said Fenceroy. “Plus, it’s across from City Hall, so that looks awful bad.”
However, where many see a challenge, Jo Guidice sees an opportunity. She is the Director of Libraries. “People come here to read, to get on the internet. Those folks who may be experiencing homelessness are also doing that in this space. How can we make it comfortable for everyone,” asked Guidice.
In 2013, the library implemented its homelessness engagement initiative which connects people with resources from local partners. “First of all, we got to know who was coming into the building. Building those relationships with folks really makes a difference in behavior and asking what they needed from us,” said Guidice.
This past year, Guidice said they helped 1,306 unhoused individuals. She said they have also enforced a stricter code of conduct, improved security, and closed the outdoor plaza.
“The library is not a homeless shelter and we’re not a provider. We are a partner. We are a conduit to services,” said Guidice. “We used to have a problem with people sleeping here overnight. We don’t have that anymore…Staff are trained in de-escalation procedures.”
Fenceroy has noticed the changes as well. “Already you have churches and organizations getting together to try to get them food,” said Fenceroy.
Guidice also said local organizations are where help is needed.
“It doesn’t help us when people come out in front of the library, though their heart is in the right place, and they’re handing out food,” said Guidice. “Fund them, so that they can continue to do this work. Their goal is housing and getting people in homes with the wrap-around services that are going to support them in being successful.”
“It should take the community to help these people out with homelessness,” said Fenceroy. It is a community that not only provides resources but sustainability.
