DALLAS — Kroger is bringing cashiers back to a Dallas store.
After several years of going exclusively self-checkout at the grocer's Oak Lawn store on Cedar Springs, Kroger this week brought back cashier-staffed lanes.
The company in a statement said, "We listened closely to customer feedback and made the decision to convert back to hosting staffed checkout lanes at this store."
The Kroger location will still have self-checkout lanes, like all Kroger stores. It just won't be the exclusive checkout format anymore.
The switch back to a traditional checkout setup comes as large retailers are figuring how to move forward with self-checkout technology.
CNN in November reported about the backlash to self-checkout and how it was causing Costco and Walmart to re-think how they deployed self-checkout lanes.
Kroger along with Tom Thumb and Walmart have long dominated the North Texas grocery market in terms of store counts. All three offer a mix of self-checkout and cashier-staffed lanes.
Walmart had tested an exclusively self-checkout format at a store in Plano in 2021, but the retailer now offers cashier-staffed lanes at all locations.