DALLAS — Thousands of people are still without power, and that has some Dallas residents fuming at Oncor.
Maggie Bayoud is one of those customers without electricity.
“We are all so distressed and we have been given no resolution,” said Bayoud.
She’s been without power since Tuesday when storms blew through Dallas.
”So Tuesday morning we lost power at that point. We called Oncor and did an online ticket," Bayoud said.
All around her, others have power but she and 4 of her neighbors still have no electricity.
Wednesday night when she saw powerlines sparking behind her house. she called Oncor again.
”The lady put in an emergency ticket (and) said that it would get resolved,” said Bayoud.
But it didn’t and Maggie and her family resorted to putting dry ice in their refrigerator to keep their food cold. She says they’ve been lighting candles at night to see.
But what frustrates Maggie the most is that after multiple calls Thursday and Friday, she says Oncor representatives told her they had nothing in their system indicating she had ever called.
And their system showed she had power.
”I can’t believe that a company that builds so well does not have the technology to see the calls I put in,” said Bayoud.
Maggie just went through an operation because she had cancer and needs home physical therapy. Without any power, that’s not possible.
“To see her struggle with that has been difficult and I watched her battle this diagnosis for a year now and I want her to feel better and get her electricity back,” said Joshua Zakhary, Bayoud’s son.
Oncor issued a statement saying,” There is an issue with our notification systems, and we are actively working to correct it. We understand this has caused confusion for our customers.”
“This is not bad customer service. It’s customer abuse is what it is,” said Bayoud.
The company says more than 12,000 people are working around the clock to restore power.
For Maggie and her neighbors that can’t come soon enough.
