DALLAS — The U.S. Department of Transportation (DOT) created a new dashboard to help you understand what to expect if your flights are cancelled or delayed.
The website has things listed for controllable cancellations and controllable delays and lists what the airlines’ service plans include.
Fort Worth-based American Airlines is one of three companies with all green checks for cancellation commitments for passengers. The other two companies include Delta and JetBlue.
Dallas-based Southwest Airlines also ranks higher than average on the list, with all but two green checks.
The dashboard focuses on the ten large U.S. airlines and operating partners. These companies represent around 96% of domestic flights in the country.
The dashboard shows the causes of cancellations or delays: mechanical, staffing, cleaning and fueling.
It's welcoming news for flyers.
"I think it's a good idea, because when you're stuck in a terminal, they close down the food service, you're sleeping on hard bench seats," said Patti Kammire, of Weatherford.
While DOT released this new dashboard, American Airlines pilots were on the picket lines Thursday, Sept. 1 at DFW Airport.
"Pilots are fatigued," said Captain Peter Gamble, pilot with American Airlines.
"American Airlines has sold tickets for a service they realistically can not provide. They don't have the airplanes or the pilots," said Captain Ed Sicher with the Allied Pilots Association.
Top officials from the Allied Pilots Association say it's been three and a half years since they've been in contract negotiations with American Airlines.
"They're running as long they can, they're running us as hard as they can," said Sicher.
American Airlines officials just announced they will be cutting 14,000 domestic flights in December due to the shortage of pilots.
To see the full list released by DOT, click here.