DALLAS — Sandra Clark is all about business.
“Everybody knows Sandra Clark, and they know I don’t play,” said Clark.
She is the owner of Sandra Clark Funeral Home in Oak Cliff and has been running the funeral home for 45 years.
“I’m like that little energizer bunny. You know? I keep going,” said Clark.
As busy as she is, there is no time to stop; however, operations have slowed down.
“About 28 days ago, I came in and the system was down,” said Clark. “I called AT&T. They told me there was an outage in the area. It would be fixed shortly.”
It was an understatement for the undertaker.
“It’s still not fixed. It’s going on 31 days now,” said Clark.
She has no internet or phone service, and it's costing her a lot.
“I’m behind about maybe 10 cremations right now,” said Clark.
She has been using a funeral home answering service to get requests. That phone has been sending messages back-to-back, which has also increased her bill.
“Normally my bill is $300. Now it’s up to $1,500 because I have to get all these calls,” said Clark.
After weeks and weeks of calling, AT&T finally sent several people to the funeral home. They gave Clark two hot spots to hold her over until the problem is fixed.
Earlier this month, AT&T said stolen copper led to outages for two weeks in South Dallas. The company said in a statement, “We are working as quickly as possible to restore phone and internet service to this customer after a fire caused damage to the equipment that serves their business. This is an isolated incident, and our team provided hot spots yesterday as a temporary solution while we upgrade their service. We apologize to our customer for any inconvenience this may have caused. “
About a mile away from Clark, there were more problems in the Forest Haven Trail area.
AT&T said, “We are working to restore wireline broadband service for a few customers in the Forest Haven Trail area, who may have been affected after recent fiber damage was identified in the neighborhood. We apologize for any inconvenience.”
“I believe that if I were in a different location in North Dallas, they wouldn’t be out without no power for 28 days,” said Clark.
Clark told WFAA on Friday that her service was updated, and AT&T issued her a refund check for $3,500 dollars.