KRUM, Texas — A North Texas Sonic Drive-In crew was just named the best in the nation for customer service.
Each year, thousands of Sonic Drive-In crews across the country compete against each other over several months in a series of trainings and competitions.
After this year's competition, the Sonic crew from the Krum location at 1221 E. McCart St. was named the top spot in the nation. They previously took home second place in 2021, 2022 and 2023.
“Placing first proves that even a small-town restaurant can make a big impact,” said Billy Howell, Operating Partner and Competing Manager at the Krum Drive-In. “Over the past four years of competing, we’ve learned new skills to improve the Sonic experience for our guests. With hard work and persistence, anything is possible!”
With the win, the Sonic Foundation donated $10,000 to fund local classroom projects in the Krum area.
Local schools that received project funding on behalf of the Krum Drive-In team include:
- Alice Moore Alexander Elementary School for the project Ready to Read With Bookmarks and Post-it Notes. and Calm Cool and Connected
- Aubrey High School for the project Ms. Cranes Classroom & Athletic Training Room
- Blanche Dodd Elementary School for the project Flex Seating for the Win
- Bluebonnet Elementary School for the project Healthy Life Happy Life and Reduce and Reuse in Color
- George & Deborah Purefoy Elementary School for the project Every Device Needs a Home
- Hattie Dyer Elementary School for the project Fun with Phonics Centers and Organizing Our World
- Hattie Dyer Elementary School for the project Coo-Coo for Math in First Grade! and STEM- The Future is in Their Hands
- Hattie Dyer Elementary School for the project Morning STEM Fun
- Indian Creek Elementary School for the project End of the Year Motivation and Fun! and Exceptional Students, Exceptional Prize Bin
- Krum Early Education Center for the project Being Flexible and Organized
- Krum Middle School for the project Fun, Flexible Seating
- Lewisville High School for the project Not Enough Fingers and Toes
- LISD STEM Academy - Polser for the project Literacy Games for All Kindergarten
- Mill Street Elementary School for the project Motivation Matters: Funding for a Schoolwide Reward Initiative
- Samuel Beck Elementary School for the project Project Art
- Sandbrock Ranch Elementary School for the project Tech Learning Boost: Sphero Mini & Kindles Kit
“The Krum team is an ideal representative of the Sonic brand and exemplifies what the Dr Pepper Sonic Games have been about for the past three decades – creating a fun team culture and an exceptional guest experience,” said Kevin Knutson, Vice President of Training and Operations at Sonic. “Year after year, they have shown dedication to upholding Sonic’s core values and giving their community a great place to eat.”
Second place this year went to an El Paso crew (14510 Pebble Hills Blvd.), and third place went to an Oklahoma crew (1109 N. 4th St.).
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